Effective Date: 03/01/2026
These Terms of Service ("Terms") govern all services provided by WolfWareLabs LLC ("WolfWare", "Vendor") to any client ("Client"). By executing a Product Blueprint Agreement, Statement of Work ("SOW"), or any other agreement referencing these Terms, the Client confirms acceptance of and agreement to be bound by these Terms. These Terms are incorporated by reference into each such agreement and together form the binding agreement between the parties.
The Privacy Policy of WolfWareLabs LLC describes how we collect, use, and protect information about visitors to our website and participants in our SMS text messaging program (Section 12).
WolfWare shall provide software design, development, consulting, hosting, and related technical services as described in each applicable agreement.
The parties agree to collaborate in good faith to ensure a clearly defined scope and timely delivery.
Client Responsibility: The Client is responsible for providing accurate, complete, and timely requirements, feedback, inputs, credentials, and approvals. WolfWare shall not be responsible for omissions, delays, assumptions, or performance issues resulting from incomplete, inaccurate, or unclear Client input.
Client Provided Materials: Where the Client provides materials, specifications, APIs, integrations, credentials, or third-party services, WolfWare shall not be responsible for failures, inaccuracies, performance issues, or service interruptions caused by such materials. The Client represents and warrants that it has the right to provide such materials and that their use does not violate third-party rights or agreements.
AI Systems and Third-Party Services: WolfWare is responsible for implementing agreed functionality, not for guaranteeing output accuracy or business outcomes produced by AI systems, third-party services, external APIs, scraped sources, or Client-selected providers. Unless explicitly stated in the applicable agreement, prompt engineering, prompt changes, tuning, optimization, model selection, model configuration changes, or ongoing AI behavior adjustments are not included and require a Change Request or an active maintenance engagement.
Outputs generated by artificial intelligence systems, automated systems, or external data sources may vary or contain inaccuracies. WolfWare does not guarantee correctness, completeness, or suitability of such outputs for financial, legal, medical, operational, or business decision-making.
Each party agrees to protect and keep confidential all non-public, proprietary, or sensitive information disclosed in connection with the engagement. Such information shall be used solely for purposes related to the project and may be disclosed only to employees or contractors on a need-to-know basis.
Invoices are issued in accordance with the applicable agreement, which may include the Product Blueprint Agreement, Statement of Work ("SOW"), Admin Platform license, or Ongoing Care engagement. All pricing, rates, fees, billing cadence, payment schedules, and discounts are defined exclusively in the applicable agreement.
Invoices are due within five (5) business days unless otherwise stated in the applicable agreement. WolfWare reserves the right to pause services if payments are delayed or outstanding and may require upfront payment for future work.
Timely Client input, credentials, and approvals are required to maintain delivery schedules. If the Client fails to provide required information or access within three (3) business days of request, WolfWare may continue invoicing until the Client action is completed. Dedicated resources remain allocated and must be paid regardless of such delays. Client inaction shall not delay payments owed.
If invoices remain unpaid after the applicable grace period defined in these Terms or the applicable agreement, WolfWare may suspend services, hosting, platform access, communication channels, or other deliverables until payment obligations are satisfied.
Timely Client participation is required for project continuity. If the Client fails to provide required feedback, approvals, credentials, or materials within five (5) business days of request, WolfWare may designate the project as paused.
During a paused state: delivery timelines may be adjusted; allocated resources may be reassigned; project resumption may require rescheduling based on team availability.
If a project remains paused due to Client inaction for more than fourteen (14) calendar days, WolfWare may require a re-onboarding or project restart fee before work resumes.
Where a Product Blueprint Agreement is executed, payment terms defined within that agreement apply and must be satisfied prior to the commencement of development services governed by the applicable SOW.
WolfWare retains ownership of all deliverables and source code until payment is received in full.
Upon full payment, the Client receives ownership of the deliverables, excluding WolfWare's pre-existing intellectual property, internal tools, reusable components, and any separately licensed WolfWare products or platforms, including the WolfWare Admin Platform unless a buyout is executed in writing.
WolfWare may display non-confidential work for portfolio or marketing purposes with Client approval.
Client Data Ownership: The Client retains ownership of all application data, including user data and associated records.
After full transfer of code, infrastructure, and credentials following settlement of all outstanding invoices, WolfWare bears no responsibility for the operation, hosting, infrastructure, or performance of the system.
All collaboration must remain professional and respectful. WolfWare reserves the right to escalate, suspend, or terminate services in cases of abusive, hostile, or unprofessional behavior.
Each SOW specifies the engagement model:
Upon delivery of any milestone, deliverable, or system component, the Client shall review and provide written feedback within three (3) business days unless otherwise specified in the applicable agreement. If the Client does not provide written feedback within this period, the deliverable shall be deemed accepted as delivered. Requests made after acceptance shall be treated as Change Requests.
Following project initiation, WolfWare assigns a dedicated team consisting of a Project Lead and supporting personnel as applicable.
The Project Lead is the Client's primary point of contact and handles clarification, alignment, and delivery coordination. All project communication, approvals, and instructions must be directed through the Project Lead. The Project Lead has authority to make operational decisions and interpretations in accordance with these Terms and the applicable agreement.
Development on the agreed technology stack must be performed solely by WolfWare unless otherwise authorized in writing.
This section applies only to Fixed Scope engagements as defined in the applicable Statement of Work. In Evolving Scope engagements, all changes in priorities, features, or sequencing are handled through the Change Request process and estimated separately.
Expedited or after-hours work requested by the Client may be accepted at WolfWare's sole discretion and may be billed at up to two (2) times the standard hourly rate.
WolfWare plans development activities according to the execution strategy defined in the Statement of Work (SOW). In most cases, core functionality and system logic are implemented and tested prior to the integration of the final user interface. This sequencing ensures system stability, proper testing, and reliable delivery.
Requests by the Client to alter development priorities, reorder planned implementation stages, accelerate delivery for demonstrations, marketing campaigns, investor presentations, or other purposes shall be treated as a Change Request.
Such requests may require deviation from the originally planned workflow and may reduce the time available for testing, validation, and stabilization. WolfWare does not recommend such changes and shall not be responsible for risks introduced by altered development sequencing.
Expedited work may require bypassing portions of the standard development or quality assurance process in order to meet the requested timeline. The Client acknowledges that accelerated delivery may increase the likelihood of defects, incomplete validation, or unforeseen issues. WolfWare shall not be held responsible or liable for defects, instability, or other issues arising from work delivered under expedited conditions or reduced testing.
Any approved priority change or expedited delivery request may result in adjustments to the project timeline. The delivery schedule shall be extended by the amount of time reasonably required to implement the requested change and maintain development quality.
Any subsequent fixes, adjustments, refinements, or corrections resulting from expedited work, altered sequencing, or accelerated delivery shall constitute new scope and shall be billed accordingly unless otherwise agreed in writing.
Expedited work shall be billed separately and invoiced at the end of the week in which the expedited work occurred, unless otherwise specified in writing.
All expedited work or priority changes must be approved in writing prior to execution.
Project communication may occur through the following channels: Slack (primary written communication where applicable), Email (formal notices and summaries), Figma comments (design feedback and approvals), Recorded Google Meet (meetings only).
Communication via WhatsApp, SMS, personal messaging apps, or unrecorded calls is not considered official project communication.
During active development governed by a Statement of Work (SOW), the Client may participate in up to one (1) meeting per week at no additional charge, subject to reasonable availability.
Additional meetings requested by the Client may be billed at the standard hourly rate defined in the SOW, with a minimum billing increment of one (1) hour per meeting.
Meetings requested by WolfWare for clarification, coordination, or accelerating delivery are provided at no additional charge.
Following project launch and expiration of the stabilization period, communication channels, meeting cadence, and response times are governed by the active Ongoing Care engagement defined in the applicable agreement. If no Ongoing Care engagement exists, WolfWare has no obligation to provide meetings, support channels, or availability.
Unless otherwise defined in a written agreement, WolfWare services are provided during normal business operating hours. Response times, availability, and service levels are governed by the applicable agreement.
For applications that include end users, user accounts, role-based access, moderation functionality, subscription systems, marketplace functionality, or other public or customer-facing user components ("User-Based Applications"), integration with the WolfWare Admin Platform is required.
WolfWare reserves the right to determine whether a project qualifies as a User-Based Application requiring platform integration.
WolfWare shall not be obligated to deliver User-Based Applications without administrative infrastructure.
The WolfWare Admin Platform is licensed, not sold, unless an enterprise buyout is executed in writing.
Use of the platform requires an active recurring license as defined in the applicable agreement.
The platform license includes:
The Admin Platform license is separate from maintenance or support engagements.
Termination of maintenance does not terminate the platform license.
If the Client elects to discontinue the platform license, migration or replacement of administrative infrastructure constitutes a separate paid engagement.
Where an enterprise buyout is executed in writing, the Client may obtain ownership of a dedicated deployment of the administrative infrastructure.
The buyout does not include future updates, improvements, compatibility adjustments, security patches, or version upgrades. To receive updates following a buyout, the Client must maintain an active maintenance engagement.
If payment for the platform license is not received by the due date, a grace period of five (5) business days applies.
After the grace period, WolfWare may suspend administrative access and related platform services.
Suspension does not constitute deletion of Client data.
Where application hosting, database hosting, or infrastructure services are provided under WolfWare-managed accounts, such hosting is included only during active engagement.
If invoices remain unpaid beyond the five (5) business day grace period, WolfWare may suspend hosting.
If the engagement remains inactive for more than thirty (30) calendar days, WolfWare may decommission hosting infrastructure.
WolfWare bears no responsibility for uptime, data retention, or infrastructure following decommissioning.
Provided all outstanding invoices are paid in full, WolfWare shall reasonably cooperate in transferring: application source code; repositories and credentials; hosting access where applicable; deployment materials and backups; existing technical documentation.
After transfer is completed, WolfWare has no further responsibility for hosting, infrastructure, operation, security, data, or performance of the application.
Following launch, the Client receives fourteen (14) calendar days during which WolfWare will correct reproducible defects that constitute deviations from the agreed specification.
This does not include enhancements, prompt adjustments, optimizations, new integrations, or feature changes.
After stabilization, continued support, updates, modifications, or assistance require an active Ongoing Care engagement as defined in the applicable agreement.
WolfWare has no obligation to provide services beyond stabilization without such engagement.
Where the active plan includes meetings, the Client receives one (1) scheduled meeting per calendar month. Additional meetings are billed at the standard hourly rate with a one-hour minimum.
If written communication becomes excessive or requires extensive clarification, WolfWare may require the matter to be addressed in a scheduled meeting.
If no active Ongoing Care engagement exists, WolfWare may remove Slack access, discontinue support channels, and end direct availability.
Provided all invoices are settled, the Client retains ownership of the code and may maintain the system independently.
Re-initiating engagement after inactivity may require a new onboarding or kickoff fee.
Each party warrants authority to enter these Terms. Services will be performed professionally and according to the agreed scope.
WolfWare's total liability is limited to fees paid under the applicable SOW.
Neither party shall be liable for indirect, incidental, special, or consequential damages.
No Business Outcome Guarantee: WolfWare does not guarantee business outcomes including revenue, user growth, funding success, product adoption, or market performance.
Each party agrees to indemnify and hold the other harmless from claims arising from its own gross negligence, willful misconduct, or breach of these Terms.
Neither party shall be liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, or government actions.
Either party may terminate with fourteen (14) days written notice. In the event of material breach, a ten (10) day cure period applies.
Client remains responsible for payment of services performed through termination.
Transfer obligations and suspension rights are governed by Section 6.
WolfWareLabs LLC may operate a text messaging program for visitors and clients who provide a mobile number and separately opt in on our website (for example via the contact form). The program may include transactional messages (such as replies about an inquiry, scheduling, and account-related updates) and, only where you have checked the separate marketing consent box, marketing and promotional messages about WolfWareLabs LLC services and offers.
Message frequency may vary based on your requests and the nature of our relationship. Message and data rates may apply. You can opt out of further promotional or transactional texts as described at opt-in, including by texting STOP from the mobile device that received the messages, replying STOP where supported, or replying STOP to unsubscribe. To obtain help, text HELP or email martin@wolfwarelabs.com.
Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages. Availability and delivery are not guaranteed and may depend on your carrier and device. Consent to receive marketing texts is not required to purchase services from WolfWareLabs LLC.
Age requirement: You must be at least eighteen (18) years old to enroll in the SMS program described in this section (including marketing messages). How we handle phone numbers, opt-in preferences, and related personal data is explained in our Privacy Policy.
These Terms are governed by the laws of the State of Nevada. Disputes shall be resolved through binding arbitration in Las Vegas, Nevada. The prevailing party may recover reasonable attorneys' fees and costs.
These Terms, together with any executed Product Blueprint Agreements, Statements of Work, and annexes, represent the entire agreement between the parties and supersede all prior agreements. Amendments must be in writing and signed by both parties.
Terms Versioning: The version of the Terms in effect on the date a Product Blueprint Agreement or SOW is executed governs that engagement unless otherwise agreed in writing.